# Getting Support

Need help with OwnPay? You're in the right place. This page points you to the best resource for your question so you get a good answer fast.

> 💡 **Please don't use the GitHub issue tracker for usage/support questions.** Issues are reserved for confirmed bugs and feature requests. Support questions there may be closed and redirected here.

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## 📚 Start with the Documentation

Most questions are already answered in the docs:

| Resource | Best for |
|:---|:---|
| 🌐 **[ownpay.org](https://ownpay.org)** | Product overview, download, general info |
| 📖 **[docs.ownpay.org](https://docs.ownpay.org)** | API reference |
| 🎓 **[learn.ownpay.org](https://learn.ownpay.org)** | Step-by-step guides & tutorials, deployment & integration docs |
| 🧩 **[plugin.ownpay.org](https://plugin.ownpay.org)** | Gateways & add-ons catalog |
| 📰 **[blog.ownpay.org](https://blog.ownpay.org)** | Release notes, changelog & announcements |

In this repository: **[Local Setup](docs/LOCAL_SETUP.md)** · **[Architecture](docs/ARCHITECTURE.md)** · **[Translations](docs/TRANSLATIONS.md)**

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## 💬 Ask the Community

For setup help, "how do I…?" questions, and general discussion:

- **GitHub Discussions:** [github.com/own-pay/OwnPay/discussions](https://github.com/own-pay/OwnPay/discussions) — searchable, and great for questions others may share.
- **Facebook Community Group:** [facebook.com/groups/ownpay.org](https://www.facebook.com/groups/ownpay.org) — ask the wider community.
- **Facebook Page:** [facebook.com/ownpay.org](https://www.facebook.com/ownpay.org) — news & updates.

> When asking, include your OwnPay version, PHP version, hosting type (shared / VPS / dedicated), and the exact steps and error messages. The more detail, the faster the help.

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## 🐛 Found a Bug?

If you've found a reproducible bug, please open a clear report:

➡️ **[Open an issue](https://github.com/own-pay/OwnPay/issues/new/choose)**

Include reproduction steps, what you expected, what happened, your environment, and any logs or screenshots.

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## 🔐 Security Issues

**Never** report security vulnerabilities in public issues or discussions. Email **[security@ownpay.org](mailto:security@ownpay.org)** instead — see **[SECURITY.md](SECURITY.md)**.

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## ✉️ Direct Contact

For partnerships, sponsorships, press, or anything that doesn't fit the above:

- **General:** [ping@ownpay.org](mailto:ping@ownpay.org)
- **Sponsorship & donations:** [ownpay.org/donate](https://ownpay.org/donate)

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## 🤝 Want to Help Others?

The best way to keep support healthy is a strong community. If you know the answer to someone's question in Discussions or the community group, jump in — and consider [contributing](CONTRIBUTING.md) improvements back to the docs so the next person finds the answer instantly.

Thanks for being part of OwnPay! 🌍

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❤️ Built by the **Community**, for the **Community**.